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BCCILA is a comprehensive programme designed to equip individuals with essential knowledge in insurance policies, practical skills in insurance claims assessment and the responsibilities involved in evaluating and settling claims, investigation techniques, and loss adjustment procedures. This foundational course serves as an entry point for those aspiring to pursue a career in insurance loss adjusting, and setting the stage for further professional growth and specialization in this dynamic industry.
Recommend For
- Individuals pursuing a career as an insurance loss adjuster.
Enrolment Requirements
- SPM/SVM/UEC (Unified Examination Certificate-Senior Middle level for Chinese Independent high schools) or its equivalent OR
- 2 years certified skill based training (Technical/Vocational schools) OR
- At least 12 months work experience in the automotive, crash repair or relevant industry.
- A copy of the following MUST be attached with each registration form:
- Certified certificate for entry requirement (1) or (2)
- Confirmation letter from Company for entry requirement (3)
- MII reserves the right to request the original certificate for verification as and when necessary
- Written and oral proficiency of the English language.
Learning Format
- E-Learning
Learning Outcome
- Understand the fundamental concepts of insurance, including principles and market practices.
- Develop a comprehensive knowledge of the legal and regulatory frameworks that govern the insurance industry.
- Acquire an in-depth understanding of how legal principles impact insurance claims and settlements.
- Gain insight into the core principles of loss adjusting & explore the ethical considerations and professional code of conduct that guide loss adjusters in their practice.
- Master the art of negotiation to achieve efficient and fair claim settlements.
- Understand the importance of client satisfaction in the insurance industry.
Programme Modules
We understand the diverse schedules of our working professionals. Hence, the new BCCILA offers blended learning experience to make it easy for candidates to plan for their time and commitment.
For Part B – Motor Insurance, the session will be conducted for 2 days, as follows:
- One (1) day virtual class conducted by MII for 5 topics;
- For topics on Identification of Vehicle, Vehicle Construction and Terminology and Vehicle Damage Assessment & Operation, it will be conducted in one (1) day face-to-face class by Motordata Research Consortium (MRC) at MRC’s training facility. Visit https://www.mrc.com.my/ for more information about MRC.
Learning Mode:
- Part A – Introduction: Self-paced e-learning
- Part B (Motor) & Part C (Non-Motor): Virtual Instructor-Led Training
Registration Policy:
- Registration can be done via at www.mii4u.org/ilms/user/login.
- MII practices a noncredit policy. As such, all companies and individuals are required to make payment before the commencement of the course. However, confirmed seats are subject to availability.
- MII reserves the right to reschedule, change the trainer, modify the course content or cancel the course without prior notice.
- Participants or authorised contact persons will be notified of updates regarding the course through email, fax or phone.
- For Part B or C, cancellation after the closing date is not allowed. However, replacement of participant is accepted.
Part A: Fundamentals of Insurance & Loss Adjusting
- Introduction to Insurance, Insurance Principles and Market Practices
- Insurance Legislation, Law and Contract
- Introduction to Loss Adjusting, Business Ethics and Code of Conduct
- Negotiating Effective Settlement
- Customer Service Excellence
- Planning, Organising and Problem-solving Skills
- Evidence and Data Analysis Techniques and Procedures
Programme Structure
Course level : Certification program
Course Duration : 49 hours
Assessment Structure : Examination (100%)
Exam Format : Multiple Choice Questions
Exam Duration : 1 hours
Exam Mode : Computer Based Examination (CBE)/ Virtual Computer Based Examination (VBE)
Passing Mark : Minimum 50%
Intake
*Please refer to the brochure for the exam dates
Fees
BCCILA Part A
RM300 (inclusive 8% SST)
- Receive access to eLearning lessons for 60 days
- Receive access to eBook BCCILA full course for 365 days
- Select date of examination for VCBE exam
Examination Resit Fee
RM150 (inclusive 8% SST)
- Select date of examination for VCBE exam
After 365 days, access to eBook may be purchased separately at RM10 for 365 days.
Additional Information
Candidates are assessed separately for Part A.
Upon passing Part A, they will enroll and be assessed for Part B or C, according to their selected stream.
Successful completion of both assessments results in the award of the BCCILA certificate.
| TITLE | DESCRIPTION |
|---|---|
| Format | Assessment Part A: 50 multiple-choice questions
Assessment Part B / C: 50 multiple-choice questions |
| Requirement | Participants need to attain at least 80% eLearning progress or class attendance to meet HRD Corp claimable requirement. |
| Passing Mark | Part A: 50%
Part B / C: 50% |
| Duration | 1 hour for each assessment |
| Grading | Pass / Non-Pass |
| Result | Notification of result will be immediately after the examination. |
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