Claims Technician Course

Claims Technician Course is a foundational course that offers three modules which are developed by the Australasian Institute of Chartered Loss Adjusters (AICLA) for claims handlers. The three modules are working environment, workplace communication and interaction and claims processes and procedures. Upon successful completion of the certification examinations, candidates will be awarded a Certificate in Claims Management and be eligible to use the post nominal, QCT (qualified claim technician). QCT candidates will be eligible to join the Institute of Claims Technicians (ICT) as a Member and use the term, ICT Member, subject to maintaining the Continuous Professional Development (CPD) requirements as a member.

Recommend For

  • Individuals pursuing a career as a claim handler or processor

Enrolment Requirements

There are no pre-requisites to enter the course. However, candidates will find it beneficial if they are currently employed in a claims area of an insurance, broking or loss adjusting organization.

Learning Format

  • Instructor-Led Online Class

Learning Outcomes

  • Understand the key components of the claims handling industry
  • Develop effective communication skills for interacting with clients, colleagues, and other stakeholders within the claims industry
  • Acquire a comprehensive understanding of the end-to-end claims process, from initiation to resolution
  • Apply knowledge of documentation requirements, investigation techniques, and evaluation methodologies in claims assessment
  • Demonstrate proficiency in utilizing relevant technology and tools for claims handling and processing.
  • Analyze and interpret policy terms and conditions to determine coverage and applicability in claims scenarios

Claims Technician Course

Programme Modules
Programme Structure
Additional Information

For Inquiries


+603 2712 8882

Programme Modules

Programme Duration : 60 teaching hours

Working Environment

This module provides candidates with the knowledge and skills to enable them to apply industry standards and company policies and procedures in their day-to-day claims handling work. Topics include:

  • Financial services industry structure & roles
    Principles of insurance
  • Financial services industry guidelines, procedures and legislation
  • Industry terminology
  • Company policies, guidelines and procedures for claims technicians

Workplace Communication and Interaction

This module covers the essential communication skills required to work effectively in a claims technician role. Topics include:

  • Understanding work-related interactions
  • Following routine instructions
  • Key communication skills in the claims environment
  • Participating in claims negotiations

Claims Processes and Procedures

his module provides candidates with the competencies to receive, register, analyse and settle claims in accordance with company procedures. Topics include:

  • Processing claims
  • Receiving and recording/registering claims
  • Analysing insurance claims
  • Settling claims

Programme Structure

Course level : Certification program

Course Duration : 60 hours

Assessment Structure : Examination (100%)

Exam Format : Multiple Choice Questions

Exam Duration : 1.5 hours

Exam Mode : Computer Based Examination (CBE)

Passing Mark : Minimum 75%





4,600 MYR (inclusive 6% SST)

Self-Paced Learning

3,500 MYR (inclusive 6% SST)

Additional Information

Class Details


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