At MII, we are dedicated to providing our customers with exceptional products and services in alignment with our Vision and Mission. Therefore, all of our policies and procedures are founded on the following principles:
Safeguard Confidentiality of Customer Information
To ensure that all information related to our customers is kept confidential and only to be used by the institute in relation to its activities
Deliver Quality Services and Products
To provide quality products and services for knowledge enhancement towards career development of the customers
Ensure Accuracy of Information
To provide accurate information to the customers on our products and services
Provide Prompt Attention to Customer Complaints
Any complaints received will be dealt with promptly and fairly
Response time commitment during
Crisis Management
Mll is committed to responding to customers within 3 working days during a crisis to ensure business continuity and meet customer
expectations